Shipping policy
Shipping Origin
All SATERA LIVING orders are dispatched from our fulfillment location in the Netherlands.
Each order is subject to a quality and order-accuracy check before dispatch.
Order Processing
Orders are normally processed within 1-2 business days.
Business days are Monday through Friday, excluding Dutch public holidays. Orders are not processed on weekends or Dutch public holidays.
The order cut-off time is 14:00 Netherlands time on business days. An order placed after the cut-off begins processing on the next business day.
Processing time is separate from the carrier transit time shown below.
Destinations, Transit Times, and Charges
| Destination | Carrier transit time | Shipping charge |
|---|---|---|
| Netherlands | 1-2 business days | Free |
| Belgium, Germany, and Luxembourg | 3-5 business days | Free |
| France, Austria, and Denmark | 5-8 business days | Free |
Estimated total delivery time equals the 1-2 business-day processing period plus the applicable carrier transit time.
Estimated total delivery times are therefore:
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Netherlands: approximately 2-4 business days;
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Belgium, Germany, and Luxembourg: approximately 4-7 business days;
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France, Austria, and Denmark: approximately 6-10 business days.
Shipping Charges
SATERA LIVING provides free shipping to all destinations listed above.
Customers will not be charged customs duties or undisclosed additional delivery fees by SATERA LIVING.
All applicable charges are displayed before the customer completes checkout.
Tracking
When an order is dispatched, we send a shipping confirmation containing the available tracking information.
Tracking updates may take a short time to appear after the carrier receives and scans the parcel.
Delivery Address
Please review the delivery address before submitting an order.
Before dispatch, contact suppor@sateraliving.com to request a correction. We will confirm whether the address change can be completed.
After dispatch, the delivery address cannot be changed through our store.
Delivery Delays
Delivery estimates reflect normal carrier operations.
If weather, peak-season volume, operational disruption, or another event affects delivery, we will provide available tracking information and assist with the shipment.
If an order is not delivered within the agreed or legally required period, contact suppor@sateraliving.com. We will provide the remedies available under applicable consumer law, including cancellation and reimbursement where the legal conditions are met.
Loss or Damage in Transit
SIMPLE AMERICAN TEXTILE LLC bears the risk of loss or damage until the goods are delivered to the customer or a person designated by the customer, except where mandatory law provides otherwise for a carrier independently chosen by the customer.
If a parcel appears lost, arrives damaged, contains an incorrect product, or has missing contents, contact suppor@sateraliving.com with the order number and a description of the issue.
We will investigate the shipment and provide an appropriate remedy.
Customer Service
Customer service is available Monday through Friday, 09:00-17:00 Netherlands time, excluding Dutch public holidays.
Email: suppor@sateraliving.com