Contact information
SATERA LIVING is operated by SIMPLE AMERICAN TEXTILE LLC.
Customer Service
Email: suppor@sateraliving.com
Customer service hours:
Monday through Friday
09:00-17:00 Netherlands time
Excluding Dutch public holidays
We aim to respond as promptly as reasonably possible during customer-service hours.
Company Information
Legal company: SIMPLE AMERICAN TEXTILE LLC
Store name: SATERA LIVING
Missouri registration number: LC014690045
Business address: 16 W 5th St, Gerald, Missouri 63037-2269, United States
Website: sateraliving.com
Order Support
When contacting us about an order, please include:
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Your order number;
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The email address used to place the order;
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A short description of your request.
For security, please do not send complete payment-card details by email.
Returns
Returns require prior authorization and the applicable return instructions.
After approval, customer service will provide a prepaid return label and direct the authorized return to:
Return Address
Please do not return a product without prior authorization.
After a return request is approved, customer service will provide the prepaid return label, return instructions, and the applicable return address.
Returns sent without authorization or to an address other than the address supplied by customer service may delay processing.
To request a return, contact suppor@sateraliving.com.