Privacy policy

SATERA LIVING is operated by SIMPLE AMERICAN TEXTILE LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit sateraliving.com, place an order, create or use a customer account, contact us, or otherwise interact with our store.

Who We Are

Legal company: SIMPLE AMERICAN TEXTILE LLC
Store: SATERA LIVING
Business address: 16 W 5th St, Gerald, Missouri 63037-2269, United States
Email: suppor@sateraliving.com

For applicable privacy laws, SIMPLE AMERICAN TEXTILE LLC acts as the controller of personal information processed through SATERA LIVING, except where another service provider acts independently under applicable law.

Information We Collect

Depending on how you use the store, we may collect:

  • Name, billing address, delivery address, email address, and contact details;

  • Order details, selected products, transaction amount, payment status, refunds, and returns;

  • Customer-account information and authentication details;

  • Communications and customer-service requests;

  • Device type, browser, IP address, cookie identifiers, and store interaction information;

  • Fraud-prevention, security, and transaction-verification information;

  • Information you voluntarily provide through forms or communications.

Payment credentials are processed securely by Shopify and the applicable payment provider. We receive information needed to confirm and administer the transaction rather than complete payment-card credentials.

How We Use Personal Information

We use personal information to:

  • Process, fulfill, deliver, and administer orders;

  • Confirm payments and provide transaction records;

  • Provide customer service;

  • Process cancellations, returns, refunds, and legal withdrawal requests;

  • Maintain customer accounts and store preferences;

  • Detect fraud, secure the store, and protect customers;

  • Comply with accounting, tax, legal, and regulatory requirements;

  • Improve store performance, accessibility, and customer experience;

  • Establish, exercise, or respond to legal claims;

  • Provide marketing communications only when legally permitted and specifically enabled.

SATERA LIVING does not currently send promotional marketing emails. Transactional messages concerning orders, payments, delivery, returns, security, or customer-service requests may still be sent.

Legal Bases for Processing

Where the General Data Protection Regulation or similar law applies, we process personal information on one or more of the following bases:

  • Performance of a contract, including processing and delivering an order;

  • Compliance with a legal obligation;

  • Legitimate interests, including store security, fraud prevention, service improvement, and business administration;

  • Consent, where consent is required for optional cookies or another activity;

  • Establishment, exercise, or defense of legal claims.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.

Shopify and Service Providers

Our store is hosted by Shopify. Shopify processes information needed to operate the storefront, checkout, payments, customer accounts, security, and related ecommerce services.

We may share information with service providers that perform necessary functions, including:

  • Shopify and Shopify-affiliated services;

  • Payment processors and digital-wallet providers;

  • Warehousing, quality-control, fulfillment, postal, and delivery providers;

  • Customer-service and technical-support providers;

  • Fraud-prevention, security, accounting, and legal providers;

  • Analytics or consent-management services that are actually enabled on the store;

  • Government authorities where disclosure is legally required.

These providers receive information appropriate to the service they perform and are expected to handle it securely and lawfully.

Payment Providers

Depending on availability and customer location, checkout may support American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

Each payment provider may process information under its own privacy notice.

Cookies and Similar Technologies

The store may use cookies and similar technologies required for:

  • Shopping-cart and checkout functionality;

  • Customer-account authentication;

  • Store security and fraud prevention;

  • Language, currency, and accessibility preferences;

  • Measuring store performance;

  • Analytics or advertising features that are enabled with the required consent.

Where required, optional cookies are used only after consent. You can use the store’s cookie settings or browser controls to manage available choices. Blocking essential cookies may affect cart, account, or checkout functionality.

International Data Transfers

SIMPLE AMERICAN TEXTILE LLC is established in the United States, while fulfillment services are provided from the Netherlands. Shopify and other service providers may process information in multiple countries.

Where required, international transfers are supported by recognized safeguards, contractual protections, adequacy decisions, or another lawful transfer mechanism.

Retention

We retain personal information for as long as reasonably necessary to:

  • Complete and administer your order;

  • Provide customer service;

  • Meet accounting, tax, legal, and regulatory requirements;

  • Resolve disputes;

  • Enforce agreements;

  • Maintain appropriate security and fraud-prevention records.

Retention periods vary according to the type of information and applicable legal requirements. Information is deleted, anonymized, or securely restricted when it is no longer required.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion;

  • Restrict or object to certain processing;

  • Receive eligible information in a portable format;

  • Withdraw consent;

  • Appeal an eligible privacy decision;

  • Submit a complaint to an appropriate data-protection authority.

Some rights are subject to legal exceptions, including records that must be retained for accounting, fraud prevention, transaction administration, or legal compliance.

To submit a request, contact suppor@sateraliving.com. We may request information reasonably necessary to verify your identity and protect your account.

Children’s Privacy

SATERA LIVING is not directed to children. We do not knowingly offer products or services specifically to minors or knowingly collect children’s personal information for marketing purposes.

Sale of Personal Information

SATERA LIVING does not sell personal information for monetary payment. If store features that constitute “sharing,” “targeted advertising,” or a similar regulated activity are enabled in the future, the store will provide the notices and choices required by applicable law.

Security

We use Shopify’s secure ecommerce infrastructure and appropriate administrative, organizational, and technical measures to protect personal information. We review customer and order information only where needed to provide services, maintain security, and meet legal obligations.

Changes to This Policy

We may update this Privacy Policy when store practices, services, or legal requirements change. The revised version will be posted on this page with an updated date.

Contact

For privacy questions or requests, contact:

SIMPLE AMERICAN TEXTILE LLC / SATERA LIVING
16 W 5th St
Gerald, Missouri 63037-2269
United States

Email: suppor@sateraliving.com