Terms and Conditions of Sale

These Terms and Conditions of Sale apply to purchases made through sateraliving.com.

They supplement our Terms of Service, Shipping Policy, Refund Policy, Privacy Policy, Cookie Policy, and other policies displayed on the store.

Mandatory consumer rights available under applicable law are not excluded or reduced by these Terms.

1. Seller Information

Products offered through SATERA LIVING are sold by:

Legal company: SIMPLE AMERICAN TEXTILE LLC
Store name: SATERA LIVING
Missouri registration number: LC014690045
Business address: 16 W 5th St, Gerald, Missouri 63037-2269, United States
Website: sateraliving.com
Email: suppor@sateraliving.com

Orders are dispatched from our fulfillment location in the Netherlands.

Authorized returns are directed to our Netherlands return facility only after return authorization has been issued.

2. Scope

These Terms apply to sales of furniture, textile organization products, household products, and related physical goods offered through SATERA LIVING.

By submitting an order, the customer confirms that:

The information supplied during checkout is complete and accurate;
The customer is legally capable of entering into the purchase;
The customer has reviewed the product information, price, delivery information, and applicable store policies;
The customer authorizes the selected payment provider to process the transaction.

3. Product Information

SATERA LIVING offers thoughtfully selected household products manufactured by third-party manufacturers.

We aim to present product information accurately, including:

Product names and descriptions;
Materials and finishes;
Dimensions;
Colors;
Product photographs;
Intended uses;
Prices;
Available options;
Stock availability.

Minor differences may occur because of manufacturing tolerances, natural materials, lighting, screen settings, photography, or product improvements.

Such differences do not affect the customer’s mandatory rights if a product is defective, materially different from its description, incorrect, incomplete, or otherwise non-conforming.

Products should be used according to their descriptions, care instructions, safety information, and ordinary intended purpose.

4. Prices

Product prices are displayed in the currency selected on the store.

The final checkout page displays the applicable:

Product price;
Discounts;
Shipping charge;
Tax treatment;
Total order amount.

SATERA LIVING currently provides free standard shipping to the destinations listed in the Shipping Policy.

We may change product prices before an order is submitted. A price change does not affect an order that has already been accepted.

If an obvious pricing or technical error occurs, we may contact the customer before accepting the order. The customer may confirm the corrected price or cancel the affected order for a full refund.

5. Placing an Order

Products placed in a shopping cart are not reserved until the order has been successfully submitted and accepted.

When a customer submits an order, the order represents an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted for fulfillment.

The sales contract is formed when SATERA LIVING accepts the order for fulfillment or dispatches the order, subject to mandatory applicable law.

6. Order Review and Acceptance

Before accepting or dispatching an order, we may review:

Payment authorization;
Product availability;
Delivery-address accuracy;
Order details;
Security and fraud-prevention information;
Compliance with purchase limits or applicable law.

We may contact the customer if clarification is required.

We may decline or cancel an order where reasonably necessary, including when:

Payment is not authorized;
The product is unavailable;
Delivery information is incomplete or invalid;
The order appears fraudulent or abusive;
A material pricing or technical error occurred;
Fulfilling the order would violate applicable law.

If payment has already been collected for an order that we cannot fulfill, the applicable amount will be refunded to the original payment method.

7. Payment

Available payment methods are displayed during checkout and may depend on the customer’s location and device.

Depending on availability, payment methods may include:

American Express;
Apple Pay;
Bancontact;
Diners Club;
Discover;
Google Pay;
Mastercard;
PayPal;
Shop Pay;
Visa.

Payments are processed by Shopify and the selected payment provider.

SATERA LIVING does not store complete payment-card credentials.

The customer must use a payment method that the customer is authorized to use.

8. Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding Dutch public holidays.

The order cut-off time is 14:00 Netherlands time on business days. Orders placed after the cut-off begin processing on the next business day.

Processing time is separate from carrier transit time.

Each order is subject to a quality and order-accuracy check before dispatch.

9. Shipping and Delivery

SATERA LIVING currently ships to:

Netherlands;
Belgium;
Germany;
Luxembourg;
France;
Austria;
Denmark.

Current carrier transit estimates are:

Netherlands: 1–2 business days;
Belgium, Germany, and Luxembourg: 3–5 business days;
France, Austria, and Denmark: 5–8 business days.

The estimated total delivery time includes the 1–2 business-day processing period plus the applicable carrier transit time.

Delivery dates are estimates rather than guaranteed appointments unless expressly confirmed otherwise.

Full delivery terms are available in our Shipping Policy.

10. Delivery Address

The customer is responsible for reviewing the delivery address before submitting an order.

Before dispatch, the customer may contact suppor@sateraliving.com to request an address correction.

We will confirm whether the request can be completed before shipment.

After dispatch, the delivery address cannot be changed through our store.

Additional carrier charges or delivery problems caused by materially incomplete or incorrect customer-supplied information may be handled according to applicable law and the circumstances of the order.

11. Risk of Loss or Damage

SIMPLE AMERICAN TEXTILE LLC bears the risk of loss or damage until the goods are delivered to the customer or a person designated by the customer, except where mandatory law provides otherwise for a carrier independently selected by the customer.

If a parcel is delayed, lost, damaged, incomplete, or delivered incorrectly, contact suppor@sateraliving.com.

We will review the shipment and provide the appropriate remedy.

12. Cancellations Before Dispatch

Before dispatch, customers may contact suppor@sateraliving.com to request cancellation.

We will confirm whether cancellation can be completed before shipment.

If an order has already been dispatched, it cannot normally be cancelled through the fulfillment process. The customer may use the applicable return or statutory withdrawal procedure after delivery.

13. Commercial 30-Day Return Period

SATERA LIVING provides a commercial return period of 30 calendar days beginning on the date the customer receives the product.

To request a return:

Contact suppor@sateraliving.com within the return period;
Provide the order number and identify the product;
Wait for return authorization and instructions;
Use the prepaid return label provided;
Send the authorized return within 14 calendar days after receiving the return instructions.

Do not send a product to the return facility before receiving authorization.

SATERA LIVING covers authorized return shipping using the prepaid return method supplied by customer service.

Full return conditions are provided in our Refund Policy.

14. EU and EEA Right of Withdrawal

Eligible consumers in the European Union and European Economic Area generally have the right to withdraw from a distance purchase without giving a reason within 14 calendar days after receiving the goods.

The 30-day commercial return policy provides additional time and does not reduce the statutory withdrawal right.

A customer may exercise the withdrawal right by sending a clear statement to suppor@sateraliving.com or by using an online withdrawal or return function made available through the store.

Where legally permitted, reimbursement may be withheld until we receive the returned goods or evidence that the goods have been sent, whichever occurs first.

Further information is available in our Refund Policy.

15. Refunds

After receiving and inspecting an authorized return, we notify the customer of the outcome and process an approved refund within 5 business days.

Refunds are issued to the original payment method.

A bank, card issuer, or payment provider may require additional time to make the refunded amount available.

Where mandatory withdrawal rules apply, reimbursement will be made within the applicable legal deadline.

16. Exchanges

SATERA LIVING processes exchanges through a refund and a new order.

The customer may return the original product through the authorized return process and place a new order for the preferred product.

Availability of the replacement product is not guaranteed until the new order is accepted.

17. Product Conformity and Legal Guarantees

Products must conform to their descriptions and applicable consumer-law requirements.

If a product is defective, damaged, incorrect, incomplete, materially different from its description, or otherwise non-conforming, contact suppor@sateraliving.com as soon as reasonably possible.

Depending on the circumstances and applicable law, the remedy may include:

Repair;
Replacement;
Price reduction;
Refund.

SATERA LIVING covers the authorized return cost associated with a defective, damaged, incorrect, incomplete, or non-conforming product.

EU and EEA consumers retain the applicable statutory legal guarantee, which is generally at least two years and may be longer under the national law that applies to the consumer.

18. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order is submitted, we may:

Contact the customer about an available solution;
Remove and refund the unavailable item where appropriate;
Cancel and refund the affected order.

We will not substitute a materially different product without customer agreement.

19. Promotions and Discount Codes

Promotions and discount codes:

Apply only during the stated validity period;
May be subject to product or order restrictions;
Cannot be exchanged for cash;
May not be combined unless expressly stated;
Must be entered before the order is submitted.

We may withdraw or correct a promotion affected by fraud, misuse, or a technical error, subject to applicable consumer law.

20. Customer Responsibilities

Customers must:

Provide accurate order and delivery information;
Use products for their intended purpose;
Follow applicable care and safety instructions;
Review order confirmations and promptly report material errors;
Avoid misuse of the store, payment systems, promotions, or return process.

Nothing in this section limits mandatory consumer rights.

21. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for:

Fraud or fraudulent misrepresentation;
Death or personal injury caused by legally actionable negligence;
Intentional misconduct;
Mandatory product-safety obligations;
Mandatory consumer rights.

To the extent permitted by law, SATERA LIVING is not responsible for indirect or unforeseeable loss that was not reasonably foreseeable when the sales contract was formed.

These limitations do not affect the customer’s right to receive conforming goods, statutory remedies, refunds, or other mandatory protections.

22. Events Outside Reasonable Control

We are not responsible for a delay caused by an event outside our reasonable control, such as:

Severe weather;
Carrier disruption;
Transport interruption;
Natural disaster;
Government action;
Labor disruption;
Infrastructure failure;
Cybersecurity incident;
Public-health emergency.

We will take reasonable steps to reduce the effect of the disruption and communicate available information.

Mandatory rights concerning delayed or failed delivery remain available.

23. Personal Information

Personal information connected with an order is handled in accordance with our Privacy Policy and Cookie Policy.

Payment information is processed by Shopify and the applicable payment provider.

24. Intellectual Property

Product images, store content, branding, text, layouts, and other materials on sateraliving.com are protected by applicable intellectual-property laws.

Customers may use the store for personal shopping purposes.

Store content may not be copied, republished, sold, or commercially exploited without authorization, except where permitted by law.

25. Complaints and Customer Service

For a question or complaint, contact:

Email: suppor@sateraliving.com

Customer service is available:

Monday through Friday, 09:00–17:00 Netherlands time, excluding Dutch public holidays.

When contacting us about an order, include:

The order number;
The email used for the order;
The product concerned;
A short description of the request.

Do not send complete payment-card information by email.

26. Governing Law

These Terms are governed by the laws applicable to SIMPLE AMERICAN TEXTILE LLC, subject to mandatory consumer protections available in the customer’s country of residence.

If the customer is an EU or EEA consumer, this governing-law provision does not deprive the customer of mandatory protections available under the law of the country where the customer normally resides.

27. Disputes

We encourage customers to contact suppor@sateraliving.com first so that we can attempt to resolve a concern directly.

Customers retain the right to use the courts, consumer-protection bodies, or alternative dispute-resolution procedures available under applicable law.

Nothing in these Terms requires a consumer to waive a mandatory right or use a dispute procedure that is not legally binding on the consumer.