Contact Us
We are here to assist with product questions, orders, delivery, cancellations, returns, refunds, and privacy requests.
Customer Service Hours
Monday through Friday
09:00-17:00 Netherlands time
Excluding Dutch public holidays
We aim to respond as promptly as reasonably possible during customer-service hours.
Order Enquiries
For faster assistance, please include:
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Your order number;
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The email address used for the order;
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The product concerned;
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A short description of your request.
Please do not send complete payment-card details by email.
Returns
Contact us before returning any product.
After a return is approved, we will provide:
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Return authorization;
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The correct return instructions;
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A prepaid return label.
Authorized returns are directed to:
SATERA LIVING Returns
2007 Vederwier
2318 AA Leiden
Zuid-Holland
The Netherlands
Please do not send products to the return facility before receiving authorization from suppor@sateraliving.com.
Company
SATERA LIVING
Operated by SIMPLE AMERICAN TEXTILE LLC
Missouri registration number: LC014690045
16 W 5th St
Gerald, Missouri 63037-2269
United States
Website: sateraliving.com